Booking & payment
How do I book?
Choose your trip on the home page or the Contact page and send us the details. We confirm by WhatsApp or email within an hour, with your driver's name and car.
Which payment methods do you accept?
Cash (EGP, USD or EUR) to the driver, Visa and Mastercard, bank transfer, and Vodafone Cash / InstaPay.
Do I need to pay in advance?
No deposit is needed for most trips. You can pay the driver at the end of the ride.
Can I cancel my booking?
Yes. Cancellations up to 24 hours before pickup are free.
Airport transfers
What happens if my flight is late?
We track your flight and adjust the pickup time. There is no charge for delays.
Where will the driver meet me?
Outside customs in the arrivals hall, holding a sign with your name.
How early do you pick me up for my flight?
We plan to get you to the airport about 3 hours before international flights and 2 hours before domestic ones.
Drivers & cars
Do I drive the car myself?
No. Every Pharonest car comes with a professional driver; we don't rent cars for self-drive.
Do your drivers speak English?
Yes, all our drivers speak English, and some also speak French, German, Italian or Russian.
Are prices per person or per car?
Per car. Fuel, tolls and parking are included.
Which cities do you cover?
Cairo, Giza, Alexandria, Luxor, Aswan, Hurghada, Sharm El Sheikh, Marsa Alam and the North Coast.
Still have a question?
Contact our team