Last updated: November 2026
Bookings and confirmation
You can book through our website, by phone, by email or on WhatsApp. A booking is confirmed only when we send you a written confirmation with the date, pickup time, pickup address and price.
Please check your confirmation and tell us straight away if anything is wrong. You are responsible for giving us correct details, including your flight number for airport pickups.
Prices
All prices are per car, not per person, and are shown in US dollars. The price confirmed at booking is the price you pay.
- Prices include the car, a professional driver, fuel, road tolls and parking.
- Prices do not include entry tickets to sites and museums, guides, meals or tips, unless your confirmation says so.
- Listed prices are for a sedan. SUVs and vans are priced on request.
- Extra stops, detours or extra hours that you ask for during the trip may be charged at the rate we agree with you.
Payment
Most trips need no deposit. You can pay the driver at the end of the trip in cash (EGP, USD or EUR), or pay by card, bank transfer, Vodafone Cash or InstaPay.
For some long-distance trips, large groups or peak dates we may ask for a deposit. We will always tell you before you confirm.
Cancellations and changes
- Free cancellation up to 24 hours before the pickup time, with a full refund of any deposit.
- Cancellations less than 24 hours before pickup may be charged up to 50% of the trip price.
- If you don't show up and don't contact us, the full trip price may be charged.
- You can change the date or time for free up to 24 hours before pickup, subject to availability.
If we have to cancel your trip for any reason, we will offer you another car or a full refund.
Waiting time
- Airport pickups: 60 minutes of free waiting after your flight lands. We track your flight, so delays cost you nothing.
- Hotel and address pickups: 15 minutes of free waiting after the agreed time.
- After the free waiting time, waiting may be charged, or the trip may count as a no-show if we can't reach you.
Passengers and luggage
Please tell us the number of passengers and bags when you book so we send the right car. For safety, we can't carry more passengers than the car has seats for.
Child seats are free on request and must be booked in advance.
On the road
Our drivers follow Egyptian traffic laws and may refuse any request that is unsafe or illegal. Smoking is not allowed in our cars. We may end a trip if a passenger behaves in a way that puts the driver or others at risk.
Journey times are estimates. We are not responsible for delays caused by traffic, police checkpoints, road closures, weather or other events outside our control, but we will always do our best to get you there on time.
Lost property and liability
Please check the car before you leave it. If you leave something behind, contact us and we will do our best to return it.
Our cars are licensed and insured as required by Egyptian law. We are not responsible for personal belongings left unattended in the car or for missed flights, tours or connections caused by late or wrong booking details.
Complaints and changes to these terms
If something goes wrong, please tell us during the trip or as soon as possible afterwards so we can make it right.
We may update these terms from time to time. The terms that apply to your trip are the ones published on the date of your booking. These terms are governed by the laws of the Arab Republic of Egypt.
Questions? Email info@pharonest.com, call +20 106 071 6206 or message us on WhatsApp.