Privacy Policy

Last updated: November 2026

Who we are

Pharonest Egypt Travel ("Pharonest", "we") provides private cars with drivers in Egypt. Our office is in Fifth Settlement, New Cairo, Egypt. This policy explains how we handle your personal information when you visit our website or book a trip with us.

Information we collect

Contact details: your name, email address and phone or WhatsApp number.
Trip details: pickup and drop-off addresses, dates and times, flight numbers, number of passengers and bags, and any notes you send us.
Messages: what you write to us by email, phone, WhatsApp or through our forms.
Basic technical data: like most websites, our hosting provider may log your IP address, browser type and the pages you visit.

We don't ask for passport numbers or card details on our website.

How we use your information

To confirm, plan and carry out your booking.
To give your driver the details needed for your trip, such as your name, pickup point and phone number.
To track your flight and contact you about your trip.
To answer your questions and handle complaints.
To meet our legal and accounting obligations.

We don't send marketing messages unless you ask us to, and you can stop them at any time.

We share your trip details only with the driver assigned to your trip and, if you book one, your guide. We don't sell or rent your personal information to anyone.

We may share information when the law requires it, for example with the police or tourism authorities in Egypt.

Cookies and third-party services

Our website doesn't use advertising or tracking cookies. Some pages load services from third parties, which may set their own cookies or log your visit under their own privacy policies:

Google Maps, for the map on our Contact page.
Google Fonts, for the fonts on our website.
WhatsApp, if you choose to message us there.

How long we keep it

We keep booking information for as long as we need it to provide your trip and to meet our legal and accounting obligations, usually up to 3 years. After that we delete it or make it anonymous.

Keeping it safe

We limit access to your information to the staff and drivers who need it, and we use secure, password-protected systems. No system is perfectly secure, but we take reasonable steps to protect your data.

Your rights

You can ask us at any time to see the personal information we hold about you, to correct it, or to delete it when we no longer need it. If you're in the EU or UK you also have the rights given to you by the GDPR. To make a request, contact us using the details below.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Questions? Email info@pharonest.com, call +20 106 071 6206 or message us on WhatsApp.